ITSM

A brand new approach to ITSM. Change your business experience.

Change the experience within your business ecosystem. Our ITSM rounded experience will help you facing the IT transformation challenge and align services levels with business needs. In this new digital world, powerful service management is cost effective and enables breakthroughs in productivity. It helps businesses to compete and thrive.

We can offer a large range of capabilities needed for your project deployments and ITSM tools SLA,SLM…), ITIL and ISO/CEI 20000 compliant. We bring a taylor made offer, facing your needs and with the best ITSM solutions (BusinessLine, BMC remedy, Service Now, HP…)

Our consultant help your project as:

  • Service Delivery Manager
  • Solution Service Manager/ service level manager
  • Change Manager
  • Incident Manager
  • Problem Manager
  • Expert Solutions ITSM

Our missions !

Strategic consulting:

According to ITSM best practices, we perform audits and evaluation of the current situation and propose to work alongside ISD on the formalization of their objectives, develop and deliver cost effective, wining strategies. We aim at building lasting capabilities in your team and mobilize your organization for a change. Our teams, thanks to their experience  will help manage the change linked to an organization's performance improvement project, from design, to delivery and risk management.

Service Levels:

The management of service levels has become essential in the universe of Information technologies. To provide services quickly and effectively, IT departments should consider self-service portals that include intuitive service catalog easily accessible. The solution must be easy to administer, include an easy to use to ensure its adoption by users.
 
We help your organization to create service levels and to develop a catalog of services to reduce the volume of queries, fast processing times in accordance with best practices. These activities include the identification of key services, the implementation of a service request processing mechanism and the definition of efficient processes to support and monitor the implementation of the service.
 
Configuration Levels:

In Agility , it is important to understand  configuration management. How to create and maintain a CMDB tool, which connects the different elements of IS? How to use it to inject more value to your organization?

Our expertise is applied as part of an infrastructure project and deployment of a CMDB tool, its update and development of its standards based on your IS. Besides the choice of the tool, we are committed to deploy and test the solution, and also update the repository created with you.

 

Our sense of service is our brand, in accordance with our values. Our certified consultants will guide you from initial design to final training of end users, according to level of interventions.
buffalo grill